Privacy notice

This notice explains what personal data this website collects, why, how long it is kept and what you can do about it. It covers this website only. It does not cover the Schemeline product, which a council uses under its own agreement and its own privacy notice.

Who we are

Schemeline is run by Voll Studios Ltd, a company registered in England and Wales (company number 09302803). Our registered office is:

Voll Studios Ltd is the controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO), registration number ZC135838.

What we collect

Messages and requests you send us

If you use a form on this website, for example to book a call, order a plan, send a message, or ask for the launch checklist or the IT and information governance pack, we collect what you enter. That is usually your name, email address, council, the scheme you are working on, its start date, the system you use now, the plan you chose and your message. The website stores what you send and, once set up, emails a copy to our own inbox.

Please do not send the personal data of landlords, agents, tenants or other people through the forms.

Your account and orders

If you create an account to order a plan, we keep your name, work email and council, and the orders you place. We email you a link to sign in. If you pay by card, Stripe takes the payment and we keep only the order and its status.

Technical data when you visit

When you open a page, our hosting provider receives your IP address, the address of the page and details of your browser, as happens with any website. It uses them to deliver the page and to protect the website from misuse, and keeps them in request logs for a short time.

What we do not collect

This website does not use analytics, advertising or tracking cookies, and does not build a profile of you. The cookies page has the details.

Why we use it, and our lawful basis

• To reply to your message or request, and to keep a record of our conversation about Schemeline. Our lawful basis is legitimate interests: you have asked us to get in touch, and we need your details to do so.
• To run the website securely. Our lawful basis is legitimate interests: keeping the website available and protecting it from misuse.

We do not sell personal data or use it for advertising.

Who we share it with

Draft, to be confirmed: Vercel Inc. hosts this website and processes the data above on our behalf, under a data processing agreement. Vercel may process data outside the UK, including in the United States. Where it does, the transfer is covered by the safeguards in that agreement.

Draft, to be confirmed: Supabase stores what you send us, your account and your orders, in EU (Ireland), under a data processing agreement.

Draft, to be confirmed: if you pay by card, Stripe processes the payment. Resend delivers the sign-in links we send you, and the copy of each form to our inbox.

We share personal data with others only where the law requires it.

How long we keep it

Draft, to be confirmed:

• Messages and requests you send through the website: up to 2 years after our last contact with you, then deleted.
• Your account and orders: while you are a customer, then as long as the law requires for tax and accounting records.
• Request logs: kept by our hosting provider for a short period under its own retention settings, then deleted.

Your rights

You have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct data that is wrong or incomplete
• ask us to delete your data
• ask us to limit how we use your data
• object to our use of your data
• ask for your data in a format you can take to another organisation

To use any of these rights, contact us through the contact page or write to us at the address above. We reply within one month.

How to complain

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office:

• online at ico.org.uk/make-a-complaint
• by phone on 0303 123 1113
• by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this notice

We will update this notice when the website changes what it collects, for example if we add analytics. The date at the top of the page shows when it was last updated.